Foundation Level
Build a Strong Foundation in Accessibility
At AccessibilityFirst Solutions, we believe that understanding the basics is the first step toward creating an inclusive environment for all. Our Foundational Level training is designed to equip your team with essential skills to meet the diverse needs of your customers. Whether your team members are content creators or customer service professionals, our training courses provide the knowledge they need to excel.
Our Foundational Accessibility Training is designed to meet the needs of businesses, whether small, medium, or large. This training is for everyone. This non-technical training provides your team with a solid understanding of accessibility fundamentals, ensuring they grasp the essential concepts required to create inclusive environments. Foundation Level Training is crucial for success.
Through our Accessibility Essentials and Customer Service Accessibility Professional courses, your team will learn about various disabilities and how to accommodate them effectively. This knowledge is invaluable for improving customer interactions, both in person and online. It forms the core of our Foundation Level Training.
Unlock the basics of accessibility
Accessibility Essentials
The Accessibility Essentials course is your gateway to understanding how accessibility impacts digital experiences. Designed for individuals and teams looking to create accessible content, this course covers the core principles of accessibility without diving into technical complexities like coding. It’s about equipping you with the knowledge to identify and address accessibility issues.
Understanding Accessibility: Learning from People with Disabilities
Gain insights into the experiences of people with disabilities by engaging directly with them. Learn to ask the right questions and understand their perspectives to create more inclusive environments, which is a key aspect of Foundation Level Training.
Introduction to Digital Accessibility
Learn the essentials of digital accessibility, including legal standards and practical strategies, to create inclusive digital experiences for all users.
Learn more about the Introduction to Digital Accessibility Training
Accessibility Principles and Guidelines
Understand and apply key accessibility standards and principles to ensure your digital content is inclusive and compliant.
Testing with Assistive Technologies
Gain expertise in testing digital content using assistive technologies, focusing on keyboard navigation and screen readers.
Learn more about the Testing with Assistive Technologies Training
Who should take these courses?
This course is ideal for content creators, designers, project managers, and anyone involved in the development or maintenance of digital content. It’s particularly useful for those who want to understand accessibility without needing to engage with the technical aspects of coding.
Key Benefits:
- Build confidence in identifying accessibility barriers.
- Enhance your team’s ability to create inclusive digital content.
- Gain practical knowledge that can be immediately applied to your project
Practice Inclusive Customer Service
Customer Service Accessibility Professional
Customer service plays a crucial role in how people with disabilities interact with your business. Our Customer Service Accessibility Professional course empowers your team to deliver exceptional service to every customer, regardless of their abilities. Through this course, your team will learn the essentials of disability etiquette and how to handle various customer interactions with confidence and respect.
Understanding Accessibility: Learning from People with Disabilities
Gain insights into the experiences of people with disabilities by engaging directly with them. Learn to ask the right questions and understand their perspectives to create more inclusive environments, which is a key aspect of Foundation Level Training.
Disability Etiquette: Inclusive Customer Service
Learn best practices for interacting with customers with disabilities, ensuring respectful and effective communication.
Learn more about the Disability Etiquette: Inclusive Customer Service Training
Who should take these courses?
This course is perfect for customer service professionals, front-line staff, and anyone responsible for customer interactions. It equips your team with the knowledge and skills to provide outstanding service to customers with disabilities.
Key Benefits:
- Enhance customer satisfaction by delivering inclusive service.
- Improve your team’s confidence in interacting with customers with disabilities.
- Strengthen your company’s reputation as an accessible and inclusive business.
Certification
Completing either the Accessibility Essentials or Customer Service Accessibility Professional course will earn participants a certificate from AccessibilityFirst Solutions. This certificate not only showcases your team’s commitment to accessibility but also serves as a testament to their newly acquired skills in creating and maintaining an inclusive environment. But we don’t stop there—our ongoing support and advanced training options ensure that your business continues to thrive as an inclusive environment.
Frequently Asked Questions
Who is the Accessibility Foundation Training designed for?
Our Accessibility Foundation Training is designed for businesses of all sizes, including small and medium-sized enterprises. It’s suitable for teams with no technical background who need to understand the basics of accessibility, as well as customer service professionals who want to provide inclusive service to all customers.
Why Choose AccessibilityFirst Solutions?
By choosing AccessibilityFirst Solutions for your foundational training, you are investing in the future of your business. Our courses are not just about compliance—they are about creating a culture of inclusion that benefits everyone. With our expert-led training, your team will gain the confidence and competence needed to make accessibility a natural part of your operations.
Do I need technical skills to take this training?
What are the differences between the General Zoom Workshops and the customized classes?
If you are a small or medium business looking to train 10 or fewer employees, the General Zoom Workshop is an affordable option for your business. If you want the material customized just for your business or you are looking to train more than ten employees, the customized training is best for you.
