Disability Etiquette: Customer Service Best Practices
Overview
Our Disability Etiquette: Customer Service Best Practices course is designed to educate participants on the best practices for interacting with customers with disabilities. This course covers disability etiquette, respectful communication, and practical tips for providing excellent customer service. Participants will learn how to create a welcoming and inclusive environment for all customers.
Course Highlights
- Disability Etiquette,
- Respectful Communication,
- Practical Tips for Customer Service,
- Creating an Inclusive Environment
Learning Objectives
- Understand the principles of disability etiquette.,
- Develop respectful communication skills for interacting with customers with disabilities.,
- Learn practical tips for providing excellent customer service.,
- Create a welcoming and inclusive environment for all customers.
Who Should Attend
This course is ideal for customer service representatives, front-line staff, and anyone involved in customer interaction who wants to improve their skills in interacting with customers with disabilities.
Duration
2-hours
Custom Training for Clients
For our training sessions that last four hours or longer, we can divide them into 2-hour blocks. You have the option to spread out these blocks over multiple days and conduct them virtually. Our team has discovered that this approach benefits participants more. It helps with retention and allows for more practice opportunities.
- Workshops: Comprehensive online workshops designed to address your specific requirements.
- Webinars: Live, interactive sessions delivered virtually, customized for your team.
- Onsite Training: Tailored sessions conducted at your location, customized to meet your specific needs.
General Zoom Workshops
- Standard Zoom Workshops: Join our regularly scheduled Zoom workshops, open to the general public and designed to provide a standard learning experience without customization.